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We are still delivering to our customers via Royal Mail and DPD who are both working very hard to maintain a high level of service under difficult circumstances. There are currently some delays to our normal delivery timescales, and we kindly ask that you allow up to 7 days before contacting us if you have opted for standard delivery and have yet to receive your order.
We offer a free delivery service to most UK addresses for all orders over £50. These are sent using our standard delivery option, and will be delivered wihthin 2-3 working days. Exceptions (dependent on size, weight, and cost of goods ordered) include the Channel Islands, if you live in this area and would like to know if you qualify for free delivery, please contact our Customer Services.
All orders below £50 incur a £2.99 delivery charge for our standard UK Mainland 2-3 working days delivery service.
Standard delivery is normally achieved within 2-3 working days once payment has been received in full. We endeavour to process all orders for picking & packing within 2 hours of being placed so that they can be dispatched the same day (if placed before 3 pm), or the following day (for orders placed after 3 pm).
For all in-stock products we offer a DPD Next Business Day service at a cost of £8.99. If you place your order before 3 pm and choose DPD Next Business Day delivery at checkout your order will be delivered the next working day. We also offer a DPD Saturday or Sunday Delivery service for £11.99.
Postcode and geographical exclusions apply. Unfortunately, we can not offer DPD Next Business Day to the following postcodes:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
UK Islands - Isle of Man, Jersey, Guernsey & Isles of Scilly:
IM1-IM9, IM86-87, IM99, JE1-JE5, GY1-GY10, TR21-TR25
Once your order has been dispatched you will receive an email as confirmation. If your item has been sent with one of our couriers, you will be sent a further email with a tracking reference, and a link to the courier's website so you can see the progress of your delivery whilst in transit.
Orders that have been sent with Royal Mail, unfortunately, cannot be tracked in transit. You will still receive an email confirming dispatch, and if it has been sent via recorded mail then you will also receive your parcel reference ID.
We sincerely hope that your delivery is absolutely problem-free, however, our dedicated Customer Services are ready to spring into action and help with any issues you may encounter.
This depends on the size of your consignment, who is delivering, whether or not there are any neighbours to take in the delivery and sign for it, and/or any instructions you may have provided. More often than not, you will receive a card through your letterbox to advise that delivery had been attempted with instructions on how to re-arrange delivery or collect your parcel. Special requests can be made for parcels to be left in a secure location, however, this is arranged at your own risk and we will not accept any liability for loss or damage that occurs as a result. Please note that Royal Mail 'signed for' packages can only be signed for at the address provided.
We will try to notify you as soon as possible of any potential delays in the delivery of your order, however, there are times when delays occur that are beyond our control. If your parcel has not arrived and you believe it should have, please contact our Customer Services on: 03333 44 80 44; firstname.lastname@example.org; or via LiveChat. They will be investigate with the courier delivering your consignment and keep you updated. When a premium has been paid for an express service, and delivery is made late then the cost paid for this service will be refunded to you.
Every order is dispatched from our warehouse in a pristine condition and should arrive in the same state. Should your parcel arrive in a less than satisfactory condition, please notify us within 24 hours of receiving delivery, and we will arrange for return/replacement at no cost to yourself if necessary.
Occasionally when more than one item has been ordered, to ensure that you receive all items as quickly as possible, we may need to dispatch your order in separate consignments, therefore, please check whether you have received more than one tracking email. In the event that your order has arrived and is not complete, please contact us within 24 hours and we will endeavour to send the missing items to you on an express service (when available) after an investigation.