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While the UK is currently on lockdown due to the COVID-19 outbreak, we are still processing and dispatching orders. In a time where older people in particular are being advised to isolate themselves for up to 12 weeks, we want to ensure that they still have access to the equipment they need to stay in touch with family and friends. We are also doing our utmost to source and ship home office equipment to the millions of people who are now working from home.
We have seen an enormous increase in orders since the lockdown measures were announced, but our warehouse team are working hard to continue dispatching as quickly as possible whilst adhering to the latest safety guidelines.
Yes. While our office team are currently all working from home, our warehouse continues to operate in line with the government's safety guidance, and all orders are still being fulfilled. Due to the increased volume of orders, please note there may be a slight delay in dispatching orders.
With all non-essential retailers now closed, many more people are ordering products online than ordinarily would. This means that some deliveries may be delayed, as drivers work their way through the increased volume of parcels. Both DPD and Royal Mail are currently operating as normal, but we are currently unable to guarantee delivery within standard times.
Yes, our returns department is operating and Post Offices currently remain open so our standard returns policy still applies to all orders. However, please note that there may be delays to the amount of time taken to process any returns received during this period. If you are unable to return an item to us because you are self-isolating or due to other restrictions we will accept your return once restrictions have been lifted provided you have notified us within 30 days of receiving your order of your intention to return and the reason.
Since the lockdown measures were announced, we have adapted our warehouse operation to ensure that we are able to serve customers whilst keeping our staff safe by adhering to the latest guidance. We have implemented proactive measures to protect employees including increased cleaning, maintaining social distancing advice by keeping at least 2 metres (6ft) between each other at all times, have organised private transportation for all warehouse workers, and are working with our delivery partners to provide contactless deliveries and follow safe practices.
Yes. Government advice states that there is a low risk of an infected person contaminating any packages that they handle, and as a package is moved and exposed to different temperatures and conditions, that risk remains low. In addition, delivery drivers have now been advised to place packages at the doorstep and then step back to a safe distance, to keep contact to a minimum. Any ID checks are also being carried out at a distance.