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Max | 05/12/2014
To effectively rise to the challenge of the current global economy and increasingly collaborative relationships that involve interactions among employees, business partners, and customers, there needs to be a unified approach to communications and collaboration.
Businesses today are experiencing communication and information overload, which is why an organisation’s ability to effectively collaborate and communicate with a wide range of entities is increasingly becoming a major business differentiator. Used effectively, Unified Communications and collaborative strategies enable organisations to simplify the experience of the workforce, add value to multiple core business processes, achieve quantifiable bottom-line savings, and realise substantial operational benefits.
UC refers to the integration of real-time communication services, such as presence information, instant messaging (SMS) and voice and video conferencing with non real-time forms of communications, such as email, SMS, and voicemail. So, UC brings mobile phones, headsets, landlines, email, video conferencing, and softphones and interfaces into a single solution that allows users to be in touch with anyone, in real-time, wherever they are.
UC solutions leverage the functionality of convergence network architecture, where fixed line meets wireless and voice meets data, not to solve the added complexity of communication in today’s business environment, but to re-empower users to communicate with ease. UC allows information from any device or location to identify a user across networks wherever he/she is use, irrespective of the device used. UC enhances productivity by providing:
There are many benefits of introducing Unified Communications that are tied to greater mobility, effective communication, and better collaboration. However, there are risks to introducing a technology where the users do not fully understand its practical applications.
The situation can be worsened if the existing telephony is difficult to integrate with UC solutions, and the high cost of acquisition can cause small businesses to give up on UC altogether. UC also increases network traffic, which exerts more pressure on bandwidth utilisation, network management, and associated costs.
When done properly, the benefits of UC are compelling, though it may require organisations to discard their current communications. A UC solution is an investment in the future, so businesses should consider their overall communication strategy before implementing it.
Check if you have the resources and expertise to deploy UC, whether you need to change the existing telephony infrastructure, and whether your budget can cater for all the necessary changes, including staff training.
This entry was posted in General on 05/12/2014 by Max.