Returns and Cancellations

Change or cancel an order

If you need to change any details of an order you have placed with us – delivery address, quantity, or cancel it completely – please contact our Customer Services team as soon as possible. To ensure goods arrive promptly, we aim to process all orders within 1-2 hours of being placed on our site, so it is important to notify as straight away if you don't want your order to be held up. Our Customer Services are available Monday to Friday by: phone 03333 44 80 44, email helpdesk@ligo.co.uk, and LiveChat.

Your right to cancel

Under the Distance Selling Regulations, you have the right to cancel an order from the moment it has been placed on our site right up until 14 days from the day after you receive the goods. If there has been no fault on our part then you will be expected to cover the cost of return; and it's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. If you wish to exercise your right to cancel, you can notify our Customer Service team by email. Please remember to include your original order number.

Returns Policy & Procedure

Unwanted Items

We hope you will be pleased with your purchase, however, if for any reason you should wish to return something bought from us, we will be happy to refund or exchange a product provided it is sent back to us in a fully re-saleable condition. Please notify us within 14 days of receiving your order and return in original, undamaged packaging.

Where you are withdrawing from your purchase within 14 days after delivery, and there's been no error on our part, you will need to cover the return postage costs. If you use our freepost information or a collection is arranged, we'll deduct the return postage from your overall refund. Refunds are normally issued within 5-7 working days.

Please note: Due to hygiene reasons, we may not offer a full refund if headsets have been handled in any way or worn.

liGo return process for unwanted items Please fill in our online Customer returns form, and a member of our dedicated Returns department will respond within 24 hours with all the details you need to return your order to us.

Upon receipt of your returned item we'll refund only the cost of the item. If you paid a premium for an express delivery service, which was honoured, this will not be reimbursed. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct 20% of the original selling price from the refund amount.

Faulty Items

If anything you have purchased from us becomes defective or develops a fault, we will be happy to exchange the product provided it is still under guarantee. If the fault occurs within 30 days of receiving your order then you also have the option to return the goods to us for a full refund. All we require is your order reference / invoice number to locate your order on our system, and we will cover the return postage costs.

Return Process for Faulty Items

Please fill in our online Customer returns form, and a member of our dedicated Returns department will respond within 24 hours with all the details you need to return your order to us.

Upon receipt, an email acknowledgement will be sent to you immediately. We will examine the returned item(s) and notify you with another email of the outcome. For replacement, you will receive an email to confirm the dispatch and tracking details. For refunds we will email you to confirm this has been processed (Refunds are normally issued within 5-7 working days). If no fault is found by our technician, a 20% charge for diagnoses will be applied to your account and the product sent back to you.

Please note: your guarantee does not cover faults that have occurred from natural wear and tear or miss-use.