Frequently Asked Questions

Placing Your Order


How and when can I order?

You can place an order online using our website and secure checkout; over the phone from Monday to Friday, 8am-6pm by calling 03333 44 80 44 or even via LiveChat.

Can my order be delivered to a different address?

We do offer the option to select an alternative delivery address. Please ensure that the billing details you enter correspond with the registered address of the card being used, and supply a landline telephone number for one of the addresses if possible.

How much does delivery cost?

Standard delivery is free for all orders over £50, express delivery is available for £4.49 (incl. VAT).

What's the difference between standard delivery and express delivery?

We offer a standard free delivery service on all orders to the UK mainland, which typically takes between 3-5 working days. If an order is required urgently then we recommend opting for our express service, which ensures delivery within 1-2 working days.

Payment & Vouchers


What kinds of payment do you accept?

We accept payment from all major credit and debit cards, as well as via PayPal. If your card or PayPal account is registered to an address outside of the UK then you can pay via BACS transfer

Where do I put in my voucher code?

If you have received one of our promotional voucher codes for a discount off your order total, please click on 'Discount Codes' on the basket page and input your code. After clicking on "Apply Voucher" button, the order total will be updated if you have entered a valid voucher code.

After Placing Your Order


Can I change my order after it's been placed?

We aim to process all orders for dispatch on the day they are placed so if you've made a mistake or need to change a part of your order, please contact us straight away (even if you've selected free delivery). The best way to get in touch would be by phone, however, we aim to respond to all email queries within 3 hours during working hours.

When will my order arrive?

This depends on the delivery service you have selected for your order. Once your order has been dispatched, you will receive an email as confirmation along with your tracking details. For problems with delivery, please contact our Customer Services for assistance.

Who will deliver my order?

We employ a range of couriers to deliver our parcels (DPD, Royal Mail, Yodel), and who you receive will depend on a number of factors: service paid for, size and weight of the consignment, and geographical location.



Cancellations, Returns & Warranty


How do I cancel my order?

If your order has not been dispatched you can cancel by contacting us by email, phone, or livechat.

How do I return an item?

If you have received your order and wish to return one or more parts of it, please fill in our online Customer Returns form. You will then be contacted with your Returns authorisation number and instructions for return.

I have not received the item I ordered or defective item, what can I do?

If you have not received the item you ordered, or the item is defective in any way then we will arrange for its return (free of charge) and replace or refund your order for you. Simply fill in the returns form here or contact our Customer Services.

What if an item is defective within the warranty period?

If something you have purchased from us develops a fault within the warranty period, you can of course return it to us for replacement.

Privacy & Protection of Your Personal Details


How secure is my personal information with liGo?

We understand the concerns our customers may have when ordering online, and guarantee that access to your personal information is secure on our website and will not be sold or shared with any third parties.