Delivery Information

Whatever products you’ve ordered from us, you’ll enjoy a fantastic delivery service.

Free Standard Delivery on orders over £50

We offer a Free delivery service to many addresses in the UK for all orders over £50. Exceptions (dependent on size, weight, and cost of goods ordered) include the Channel Islands, if you live in this area and would like to know if you qualify for free delivery, please contact our Customer Services.


Standard Delivery

All orders below £50 incur a £2.99 delivery charge for our standard UK Mainland 3-5 working days delivery service.

Standard delivery is normally achieved within 3-5 working days once payment has been received in full. We endeavour to process all orders for picking & packing within 2 hours of being placed so that they can be dispatched the same day (if placed before 3 pm), or the following day (for orders placed after 3 pm).


Express 2-Day Delivery

If you need your order to arrive sooner you can opt for our Express Delivery service at £4.99. Our express delivery service ensures you will receive your order within 2 working days (provided you place your order before 3 pm).


DPD Next Business Day

For all in-stock products we offer a DPD Next Business Day service at a cost of £7.99. If you place your order before 3 pm and choose DPD Next Business Day delivery at checkout your order will be delivered the next working day.

Postcode and geographical exclusions apply. Unfortunately, we can not offer DPD Next Business Day to the following postcodes:

Scottish Highlands:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

UK Islands - Isle of Man, Jersey, Guernsey & Isles of Scilly:
IM1-IM9, IM86-87, IM99, JE1-JE5, GY1-GY10, TR21-TR25

Northern Ireland:
BT1-BT94

Delivery Costs


Service Timescale (days) Cost (incl. VAT)
Standard delivery 3-5 Days

FREE for orders over £50, £2.99 for orders less than £50

Express delivery 1-2 £4.99
UK Next day (Courier) 1 £6.00
Royal Mail Special Delivery (incl. Sat) 1 £8.00
Ireland 3-5 £21.60
Northern Ireland 2-3 FREE for orders over £50, £2.99 for orders less than £50
Channel Islands 2-3 £12.00
Scottish Highlands & Islands 2-3 £5.94
Isle of Man 2-3 £12.00
Europe 3-5 from £7.51

Tracking


Once your order has been dispatched you will receive an email as confirmation. If your item has been sent with one of our courier's then you will be sent a further email with a tracking reference, and a link to the courier's website so you can see the progress of your delivery whilst in transit.

Orders that have been sent with Royal Mail, unfortunately, cannot be tracked in transit. You will still receive an email confirming dispatch, and if it has been sent via recorded mail then you will also receive your parcel reference id.

Problems


We sincerely hope that your delivery is absolutely problem-free, however, our dedicated Customer Services are ready to spring into action and help with any issues you may encounter.

What happens if you're not in when delivery is attempted?

This depends on the size of your consignment, who is delivering, whether or not there are any neighbours to take in the delivery and sign for it, and/or any instructions you may have provided. More often than not, you will receive a card through your letterbox to advise that delivery had been attempted with instructions on how to re-arrange delivery or collect your parcel. Special requests can be made for parcels to be left in a secure location, however, this is arranged at your own risk and we will not accept any liability for loss or damage that occurs as a result.

Please note that Royal Mail 'signed for' packages can only be signed for at the address provided.

What if my order doesn't arrive in time?

We will try to notify you as soon as possible of any potential delays in the delivery of your order, however, there are times when delays occur that are beyond our control. If your parcel has not arrived and you believe it should have, please contact our Customer Services on: 03333 44 80 44; helpdesk@ligo.co.uk; or via LiveChat. They will be investigate with the courier delivering your consignment and keep you updated.

When a premium has been paid for an express service, and delivery is made late then the cost paid for this service will be refunded to you.

What if my order arrives damaged and/or is missing items?

Every order is dispatched from our warehouse in a pristine condition and should arrive in the same state. Should your parcel arrive in a less than satisfactory condition, please notify us within 24 hours of receiving delivery, and we will arrange for return/replacement at no cost to yourself if necessary.

Occasionally when more than one item has been ordered, to ensure that you receive all items as quickly as possible, we may need to dispatch your order in separate consignments, therefore, please check whether you have received more than one tracking email. In the event that your order has arrived and is not complete, please contact us within 24 hours and we will endeavour to send the missing items to you on an express service (when available) after an investigation.